Skill Set

Networking & Infrastructure:

• Cisco Meraki. Juniper MIST, Aruba, Huawei iMaster MAE, OSS Server Administration, Microsoft Azure, NetEco

Monitoring Tools:

• Cisco Meraki, Juniper MIST, Aruba, ServiceNow, ITNM, iMaster Mae U2000, NetEco

Protocols & Services:

• TCP/ IP, VOiP, BGP, VPN, DHCP, DNS, MPLS

Project Management & Support:

• Incident Management (P1/P2), Software Upgrades, Server Health Monitoring

Scripting & Tools:

• Command Line Interface (CLI), Putty, SecureCRT

Resume

Ralph Kevin Floresta Resume.pdf

About Me

Network professional with over 7 years of experience in network operations, infrastructure support, and wireless technologies. Proven track record in resolving complex technical issues, leading operational teams, and supporting enterprise-level network environments. Adept in Cisco Meraki, Juniper MIST, Microsoft Azure, and OSS platforms.

Highly organized, detail-oriented, and passionate about driving network stability and performance improvements through proactive monitoring and collaborative troubleshooting. Committed to continuous growth and contributing to mission critical IT operations.

Education

<aside> <img src="/icons/trophy_orange.svg" alt="/icons/trophy_orange.svg" width="40px" /> Mapua University Bachelor of Science - Electrical, Electronics and Communications Engineering 2009 - 2015

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Board Passer (2016) Electronics and Communications Engineer (ECE)

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Member, Institute of Electronics and Communications Engineers of the Philippines (IECEP)

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Certifications

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Electronics and Communications Engineer Board Passer - 2016

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Training on Huawei Wireless Systems and OSS Administration

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<aside> <img src="/icons/new-badge_orange.svg" alt="/icons/new-badge_orange.svg" width="40px" /> Cisco Networking Basics

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Cloud Management with Cisco Meraki

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Ongoing training for CCNA

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Key Projects

Services

Work Experience

<aside> <img src="/icons/briefcase_orange.svg" alt="/icons/briefcase_orange.svg" width="40px" /> Confidential Network Operations Lead

Nov 2023 - Present

• Lead daily operations of the NOC team, ensuring SLA adherence across over 2,000 enterprise sites (retail, distribution, and pharmacies).
• Implemented and managed network monitoring dashboards across Cisco Meraki, MIST Juniper, and Microsoft Azure environments.
• Triaged and resolved critical incidents (P1/P2), collaborating with cross-functional teams to minimize downtime.
• Spearheaded Meraki MX MX router and switch configurations and troubleshooting, including Aruba and Juniper access points.
• Escalated and coordinated ISP circuit outages and resolved connectivity issues at the Customer Premise Equipment (CPE) level.

Network Operations Analyst

• June 2022 - Nov 2023
• Delivered Tier 1/2 support for LAN/WAN issues, VOiP call quality degradation (latency/jitter), and break/fix network issues.
• Oversaw installations, upgrades, and preventative maintenance across Safeway's network infrastructure.
• Authored internal documentation and SOPs to improve incident response times and knowledge sharing across NOC shifts. </aside>

<aside> <img src="/icons/briefcase_orange.svg" alt="/icons/briefcase_orange.svg" width="40px" /> Huawei Philippines (DITO & Globe Telecom Projects) Wireless NOC Engineer

March 2020 - April 2022

• Supported wireless network operations during the nationwide rollout of 4G/5G services.
• Administered OSS server maintenance and performed patch upgrades for Huawei NEs.
• Proactively monitored power and connectivity issues across sites using NETECO and escalated critical issues to respective teams.
• Provided technical support during hardware installations and collaborated with field engineers for remote issue resolution. </aside>

<aside> <img src="/icons/briefcase_orange.svg" alt="/icons/briefcase_orange.svg" width="40px" /> Huawei Philippines (DITO & Globe Telecom Projects) Wireless NOC Engineer - Globe Expansion Project

April 2019- Jan 2020

• Led software upgrades for 2G, 3G, L TE, and 5G sites including BSC and RNC layers.
• Ensured compliance with Globe Telecom's network security policies during rollouts and updates.
• Acted as the first line of support for live-site performance, working closely with field engineers to resolve KPI drops.

OSS Support Engineer - Globe Expansion Project

Nov 2018 - April 2019

• Supported OSS server issues, assisted with server commissioning, and maintained application uptime.
• Partnered with software teams to deliver customer-aligned network configurations and patching solutions. </aside>

<aside> <img src="/icons/briefcase_orange.svg" alt="/icons/briefcase_orange.svg" width="40px" /> Computer Solutions East ( NY Based ) Wireless NOC Engineer

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